Blog

Notes on knowledge that stays true

What we learn building knowledge management on Microsoft 365 — and what goes wrong when nobody maintains it. By the makers of SecondBrain 365, the AI agent that writes and keeps your team's knowledge base current inside Microsoft 365.

Topicssharepointcopilotknowledge-baseviva-topicsknowledge-managementaicompany-wiki
Illustrative example: an AI assistant panel drafting a section of a SharePoint knowledge base page that a person reviews before publishing

November 04, 2026

Copilot in SharePoint for Your Knowledge Base

Copilot in SharePoint began rolling out to general availability on September 30, 2026. What it does, what it costs, and where your pages still need a person.

Read further

A former Viva Topics page left in SharePoint, whose AI updates stopped in February 2025, next to a four-step plan

November 04, 2026

What to Do With Your Viva Topics Content Now

Viva Topics was retired in February 2025, but published pages are still in your tenant. A cleanup checklist to find them, decide what to keep, stop the drift.

Read further

Illustrative example: two knowledge base pages about the same store opening that give different go-live dates and owners

November 04, 2026

When Your Knowledge Base Contradicts Itself

A knowledge base rarely fails by being empty. It fails when two pages disagree and nobody notices. How contradictions get in, and how to catch them early.

Read further

A company wiki populated with topic pages inside Microsoft 365

October 12, 2026

Why Company Wikis Die — and What the First Day Has to Do With It

Most company wikis don't fail from bad software. They fail because they start empty, nobody writes the first page, and six months later nobody trusts what's there. Here is the pattern — and how to break it.

Read further

A question about your own knowledge base?

Write to us. A person on the team answers within one working day.

We'll only use what you write here to answer you.