knowledge-base

Articles on knowledge management in Microsoft 365.

Illustrative example: an AI assistant panel drafting a section of a SharePoint knowledge base page that a person reviews before publishing

November 04, 2026

Copilot in SharePoint for Your Knowledge Base

Copilot in SharePoint began rolling out to general availability on September 30, 2026. What it does, what it costs, and where your pages still need a person.

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Illustrative example: two knowledge base pages about the same store opening that give different go-live dates and owners

November 04, 2026

When Your Knowledge Base Contradicts Itself

A knowledge base rarely fails by being empty. It fails when two pages disagree and nobody notices. How contradictions get in, and how to catch them early.

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