knowledge-management

Articles on knowledge management in Microsoft 365.

A former Viva Topics page left in SharePoint, whose AI updates stopped in February 2025, next to a four-step plan

November 04, 2026

What to Do With Your Viva Topics Content Now

Viva Topics was retired in February 2025, but published pages are still in your tenant. A cleanup checklist to find them, decide what to keep, stop the drift.

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Illustrative example: two knowledge base pages about the same store opening that give different go-live dates and owners

November 04, 2026

When Your Knowledge Base Contradicts Itself

A knowledge base rarely fails by being empty. It fails when two pages disagree and nobody notices. How contradictions get in, and how to catch them early.

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A company wiki populated with topic pages inside Microsoft 365

October 12, 2026

Why Company Wikis Die — and What the First Day Has to Do With It

Most company wikis don't fail from bad software. They fail because they start empty, nobody writes the first page, and six months later nobody trusts what's there. Here is the pattern — and how to break it.

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